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Phishing is usually done through email, ads, or by sites that look similar to sites you already use. For example, someone who is phishing might send you an email that looks like it's from your bank so that you'll give them information about your bank account. The Sage Service Center Desk has encountered an increase in emails asking users to purchase gift cards. These emails appear to be from a member of the college, when in fact they are not.
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The Sage Colleges Service Center Desk and Google will never ask you to provide this type of information in an email. |
If you've disclosed personal information to an attacker (phisher)
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If you have disclosed personal information (i.e. bank account number, SSN, credit card numbers, etc.) be sure to contact the institutions who own that information and let them know that you were a victim of a phishing attack. |
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- Change your password immediately by following this guide.
- Enable 2-Step Verification for your Sage Google Account. The How-To article for this can be found here.If you are having trouble changing your password or enabling 2-Step Verification contact the Service Center either via phone at 518-244-4777 or by submitting a service request
- hereFollow the steps below from the If you've received a phishing/suspicious emailsection of this article.
If you've received a phishing/suspicious email
If you've received an email you suspect to be a phishing attempt please perform the following steps.
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Do not click on any links or respond in any capacity to the email until the Service Desk has verified if the email is legitimate. |
Create a new service request
Open a service request with the Service Center Desk using this link: Report Phishing/Suspicious Email
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A new window will open and display important information regarding the suspicious email, including fields like authentication results. To provide email header information follow the directions above, and in the new window click the blue button labeled "Copy to clipboard." Then paste this information in the description box when submitting your service request. You will need to provide this information when submitting a Service Request to the HelpDeskService Desk.
Report a phishing email to Google
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- Don’t click any links or provide personal information until you've confirmed the email is real. If you are unsure if the email is real open a service request with the Service Center Desk using this link: Report Phishing/Suspicious Email
- If the sender has a Gmail address, report the Gmail abuse to Google.
Note: The Sage Service Center Desk or Gmail will never ask you for personal information, like your password, over email.
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