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| Knowing the correct name of the printer will be very helpful when talking to the helpdesk, so they can correctly identify the problem. |
Read the label:
Every papercut Papercut printer should have a label with its name on it.
Some examples are:
mfp-to-cowee-01-t
pr-hp-admissions-31-t
Understanding the name:
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Multi-Functional Printers (MFP), and Printers (PR)
MFP's MFPs have the ability to scan to email, flash drives, and network locations, and can also fax if connected to a phone line.
Printers do not have those functions, and are just normal printers.
Printers with -to- in the name are Toshiba printers and use the ToshibaBW or ToshibaColor print queues. Printers with -hp- in the name are HP printers and use the HP-BW or HP-Color print queues.
Wrapping up
If you come across a printer without a label an still need assistance, please call the helpdesk at 518-244-4777 with your name, location, and a detailed description of the problem.
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