Adobe Issue

If the user is unable to use certain Adobe applications, make sure they are signed in with their Sage account and not a personal account.

If the user is signed into their Sage account but can’t download new apps, they may be using an outdated version of Creative Cloud. Uninstall the Creative Cloud Desktop app, then download and install the latest version of Creative Cloud Desktop from Adobe’s website. This should fix the issue.

If Adobe apps are showing up as a Trial version, the user is most likely signed in with their Sage account but set it up as a Personal account instead of Work or School. Have them sign out of Adobe, clear their cache, and try signing in again, and select Work or School account when prompted. If they are not prompted and the system automatically signs in as a Personal account, you may need to use Adobe’s “Creative Cloud Cleaner” tool to remove all Adobe information from the computer before trying again.

If the account information is set up correctly but the user is still not able to use certain apps, even after using the Creative Cloud Cleaner, have an Adobe Administrator check to see if their account is synced correctly in Adobe Admin, and assigned to the correct user group.