The Information Technology Department at Russell Sage College are dedicated to providing all members of the Sage community support and assistance.

Get Help With an IT Issue

24/7 Online Service Center

Service Center - The IT Service Desk utilizes an online service request submission system.

24/7 Self Help

Knowledge Base - Useful articles regarding the most commonly asked IT questions.

Phone Support

(518) 244-4777

Walk-in Hours

Come visit us - Click to view where the IT office are located on each campus.

• Monday: 8:30am - 5pm
• Tuesday: 8:30am - 5pm
• Wednesday: 8:30am - 5pm
• Thursday: 8:30am - 5pm
• Friday: 8:30am - 5pm

After Hours Support

The IT department provides emergency After Hours support via Phone or Zoom. You can open a Service request or call the Service Center phone and leave a Voicemail. A technician will reach out to you in a timely manner to assist you. 

Hands On Help

Technicians are available upon request for classroom or lab assistance.  If you would like to schedule a technician please contact the Service Center. 

This information is mirrored here & here.

More Resources

• Alumni Information
  • Alumni Email
  • How-To: Add a Recovery Email and Phone Number to your Sage Alumni Google Account
• Audio-Video Conferencing Overview
• Classroom Technology Overview
  • User Guide: Crestron touch panel rooms
• Employee Information
  • Self Service Applications
  • Where can I view my personal leave time in SageAdvisor?
  • Purchasing Technology
  • Printing & Copying
  • Software Discounts
  • Review Process for Campus Technology Projects
  • WordPress Policy
• IT Strategic Plan
• Knowledge Base
• Network and Security Services
• Onboarding Your New Sage Account
• Online Safety Information
• Password Information
• Software Location and Availability
  • MacOS Software Availability
• Student Information
  • How do I register for classes?
  • How do I obtain a phone?
  • Digital Cable and TV Compatibility Information
  • Using Classroom and Public Computers
• Where is the IT Service Desk located?