The Information Technology Department at The Sage Colleges are dedicated to providing all members of the Sage community support and assistance.
Get Help With an IT Issue
24/7 Online Service Center
Service Center - The IT Service Desk utilizes an online service request submission system.
24/7 Self Help
Knowledge Base - Useful articles regarding the most commonly asked IT questions.
24/7 Phone Support
(518) 244-4777
Walk-in Hours
Come visit us - Click to view where the IT office are located on each campus.
- Monday: 8:30am - 5pm
- Tuesday: 8:30am - 5pm
- Wednesday: 8:30am - 5pm
- Thursday: 8:30am - 5pm
- Friday: 8:30am - 5pm
After Hours Support
BlackBelt Help
We have partnered with Blackbelt Help, a leading provider of help desk products and services supporting Higher Education, to provide remote support after-hours, on weekends, and during holidays. For any comments or questions regarding the service you receive from BBH, please contact the the IT Service Desk during normal business hours.
Hands On Help
The IT department employs Sage students after hours during the fall and spring semesters to provide support to classrooms and labs. Technicians are available after hours upon request. The IT department provides After Hours support via Phone or Zoom. You can open a Service request or call the helpdesk phone and leave a Voicemail. A technician will reach out to you in a timely manner to assist you.
Hands On Help
Technicians are available upon request for classroom or lab assistance. If you would like to schedule a technician please contact the Service Center.
More Resources
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