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eTranscript orders are not coming into Colleague
Solution
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Follow the steps below to resolve the issue- Confirm with MIS whether the e-Transcript certificate has been recently renewed. If so they will need to recycle the application pool.
- Follow the troubleshooting doc provided by Ellucian in the "Related Articles" below section.
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Related articles
Colleague - Troubleshooting Training Guide Ellucian eTranscripts716.docx
Colleague - Ellucian Support versus NSC PDF.pdf
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