eTranscripts not working

Owned by Raymond Lukas
Last updated: Aug 27, 2021
1 min read

Problem

eTranscript orders are not coming into Colleague

Solution

Follow the steps below to resolve the issue
  1. Confirm with MIS whether the e-Transcript certificate has been recently renewed. If so they will need to recycle the application pool.
  2. Follow the troubleshooting doc provided by Ellucian in the "Related Articles" below section.

Colleague - Troubleshooting Training Guide Ellucian eTranscripts716.docx

Colleague - Ellucian Support versus NSC PDF.pdf