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This article will guide you through the many operations pertaining to your voicemail service at Sage.

Here's how it's done

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Login to the voicemail system


Press the Messages button on any of the Sage office phones.


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Tip

You can also dial 4500 from on campus or 1-518-244-4500 from off campus 

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Enter your password followed by the sign.

Choose your task from the menu

Info

Press the number or symbol indicated for that task. (E.G. 1 for voicemail messages).

Voicemail setup


Info

Press 0 to enter voicemail setup after logging in.

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Expand
titleClick to expand voicemail setup options

Record your unavailable message

Press to record your normal message when someone doesnt reach you.

Record your busy message

Press 2 to record a message while you are busy.

Record your name

Press 3 to record your full name.

Record your temporary message

Press 4 to enter the temporary message menu.

Press 1 to record your temporary message.

Press 2 to erase your temporary message (going back to "unavailable" standard).


Read voicemail messages

Info

Press 1 to listen to your voicemail messages after logging in.

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Expand
titleClick to expand voicemail messages options

Advanced options

Press 3 to enter advanced options menu.


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titleClick to expand advanced options menu

Press 1 to Reply.

Press 2 to Call back.

Press 3 to Envelope


Play previous message

Press 4 to play the previous message.

Play current message

Press 5 to play the current message again.

Play next message

Press 6 to play the the next message in line.

Delete current message

Press 7 to delete the current message.

Forward message to another mailbox

Press 8 to forward messages to another mailbox.

Press 1 to use the voicemail number.

Press 2 to use the voicemail directory.

Save message in a folder

Press 9 to save a message to a folder.



Expand
titleClick to expand folder menu

Press 0 to save to New Messages.

Press 1 to save to Old Messsages.

Press 2 to save to Work Messages.

Press 3 to save to Family Messages.

Press 4 to save to Friends Messages.


Help

Press * to enter Help menu.

Tip

If you press * during a message playback, it will rewind the message.

Exit

Press # to Exit the voicemail messages menu.

Tip

If you press # during a message playback, it will skip forward to later in the message.


Change folders


Info

Press 2 to change folders for different voicemail messages.

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Expand
titleClick to expand folder menu

Press 0 to go to New Messages.

Press 1 to go to Old Messsages.

Press 2 to go to Work Messages.

Press 3 to go to Family Messages.

Press 4 to go to Friends Messages.

Advanced options


Info

Press 3 to open the advanced options menu.

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Expand
titleClick to expand advanced options menu

Press 5 to send a message

Press 1 to use the voicemail number.

Press 2 to use the voicemail directory.

Help

Info

Press * to enter Help menu.


Exit

Info

Press to Exit the voicemail menu.

After recording a message

Info

This includes incoming message, busy/unavail greeting, or name

Press to Accept

Press to Review

Press to Re-record



Wrapping up

If you have any issues with your scan, please go to https://sc.sage.edu and create an issue with all the relevant information. 

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