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Problem

eTranscript orders are not coming into Colleague

Solution

Follow the steps below to resolve the issue
  1. Confirm with MIS whether the e-Transcript has been recently renewed. If so they will need to recycle the application pool.
  2. Follow the troubleshooting doc provided by Ellucian in the "Related Articles" below section.

Colleague - Troubleshooting Training Guide Ellucian eTranscripts716.docx

Colleague - Ellucian Support versus NSC PDF.pdf



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